Questions,
answered.

Stock wholesale starts at 10 units per SKU, in increments of 10. You can combine multiple SKUs and brands in one order, subject to stock and carton packing. OEM and ODM projects have different minimums.

Yes, for stock lines. The trade desk will confirm the carton split and whether a mixed carton is possible for the SKUs you want. Some brands pack a fixed number of units per flavour, so the final split depends on the carton configuration.

Yes. Stock MOQ is 10 units per SKU, which works as a small trial. For a new brand or a large launch, ask the trade desk for a sample or a single-carton option before placing a larger order.

No online account or login is needed. VapeEazy does not run a membership area or online checkout. Send your company name, delivery country and product list through the quote form, email or WhatsApp; the trade desk checks availability and sends a quote or proforma invoice. Payment and dispatch are arranged directly with the trade desk.

The trade desk aims to reply within one working day, Monday to Friday, 09:00-18:00 CET. Include the SKU list, quantity and destination so the quote can be priced accurately in one pass.

EU-warehouse stock is quoted for local delivery DDP or by DHL where available. Standard small-B orders do not require separate import clearance or duty payment because the goods are already in the EU. Tax treatment or special route requirements are stated on the quote. China-direct orders are quoted separately.

VapeEazy sources stock through its manufacturing group and authorised supply channels. We do not knowingly sell counterfeit product. Where a brand requires authorisation for OEM or co-branding, we confirm that before a project starts.

Puff counts are manufacturer claims, not a standardised laboratory result. They vary with draw length, airflow and how the device is used. We publish the claimed class and the physical specification so buyers can compare battery, capacity, coil and format.

It depends on the SKU. Many disposables are offered in 2% and 5%; some lines also have 0% or 3%. Check the product page or ask the trade desk for the current batch options before you order.

Fast-moving lines are held in EU warehouse stock and dispatched from there. Stock changes daily. Ask for a live stock check on the SKUs you need rather than relying on a catalogue date.

Often, yes. Send the brand, model, quantity and destination. We will check availability, brand authorisation and MOQ. If the line is not available, we will say so rather than substitute an unapproved product.

Yes. The trade desk can share the current specification for stock lines, including puff class, capacity, battery, coil, charging, display and nicotine options where the source provides them. If a value is not available, we will not invent it.

VapeEazy supplies 30 European markets. See the Countries page for the current list and route notes. If your destination is not listed, ask the trade desk; we will confirm whether a route is available.

For EU-warehouse stock, normally no. Delivery is arranged DDP or by DHL local service, and the goods are already in the EU, so standard small-B orders do not require separate import clearance or duty payment. China-direct orders are a separate route with different terms, confirmed in writing.

EU stock is typically dispatched within 48 hours after payment clears, with transit commonly around 2-5 business days depending on the destination and carrier. Remote areas or carrier delays can add time. The trade desk confirms the transit estimate on the quote.

Yes, for larger orders. China-direct starts at 2,000 sets per SKU. It is a separate route with its own lead time and import terms, confirmed in writing before production.

Yes. Tracking is shared after dispatch. If the tracking shows only electronic information received, the parcel has been booked but not yet scanned by the carrier; allow one working day before treating it as a delay.

Report it within 7 days of receipt with photos of the outer carton, the label, the damage and the quantity affected, plus the order or invoice reference. The trade desk will review the evidence and agree a replacement, credit or other remedy under the trade terms.

Wholesale orders are normally paid by bank transfer against a proforma invoice. Currency, bank details and payment terms are stated on the proforma. Ask the trade desk before sending payment to any account that is not on the invoice.

For most stock orders, goods are consolidated and shipped without a document pack; small wholesale orders normally need none. If your business or market requires a commercial invoice, packing list, batch reference or other document, tell us before ordering. We pass on what the brand, factory or warehouse provides and confirm the scope per order. Certificates or market documents are shared where available; VapeEazy does not invent compliance paperwork for a market.

The buyer is responsible for local product notification, labelling and resale requirements in its market. VapeEazy supplies trade-only, 18+, and does not advertise TPD or market approval it does not hold. If you need a specific document, ask before ordering.

OEM private-label projects start at 3,000 units per flavour and SKU. The device platform, colours, packaging and artwork are agreed before production. Stock wholesale remains 10 units per SKU.

OEM puts your brand on an existing device platform. ODM develops a new device, structure or flavour direction around your brief. ODM requires a development fee and the MOQ is agreed after the design is finalised.

Yes, where the brand and artwork are authorised. We ask for trademark or brand-owner authorisation before starting. We do not copy unauthorised brands or reproduce protected artwork.

It depends on whether the project is OEM or ODM, how quickly artwork and the golden sample are approved, and the production queue. A fixed date is only confirmed after the golden sample is signed off. The quote sets out the schedule.

Returns are handled under the trade terms. Unopened stock returns require prior agreement. Manufacturing defects are reviewed with batch code, photos or video and quantity affected. Confirmed defects are resolved by replacement, credit or another remedy agreed in the contract.

No. Sealed disposable devices should not be opened, punctured or modified, and the battery should not be handled. Record the issue, keep the packaging and follow the supplier’s claim process.

Email [email protected] for general trade enquiries, or [email protected] for Stag Bar products only. WhatsApp +44 7934 501804. You can also use the contact form or quote form. Hours are Monday to Friday, 09:00-18:00 CET. Include your company, destination and the SKUs you need for a faster reply.